Reading: BT21 x VT – Lip Lacquer
due to the ongoing COVID-19 pandemic, EMS and K-packet are temporarily unavailable. All parcels are presently shipped via DHL, FedEx, CJ Express ( Singapore ), and Skynet ( Malaysia ) .
This page covers the watch topics :
- Custom Duties & Taxes
For all information on Custom Orders, please head to our Custom Request page .
If you can not find your question here, please email our team at support @ harum.io and we will be glad to answer your queries .
What payment methods do you accept?
When we send you an bill, you will be able to see all the payment methods available to you.
For orders over $800, we can only accept Transferwise for payment. If this applies to your order, we will send you an electronic mail with foster data regarding this. Transferwise supports Visa, Mastercard and Apple Pay.
Please consult our Guide to Using Transferwise here !
What currency can I pay in?
All orders must be paid in US Dollars ( $ ). Unfortunately we can not accept payments made in any early currencies, including korean Won ( ₩ ) .
Can I cancel my order before is shipped out?
An order can be canceled without charges only if the detail has not been purchased from us so far. If you want to cancel your decree after we have purchased your item, there will be a 30 % charge on the entire amount.
Where do you ship to?
We ship cosmopolitan to all countries !
How much is the shipping fee for my country?
- Store Orders:
We offer release Worldwide Shipping for all items on our memory.
*In cases where the shipping address is in a outside placement, we may kindly ask customers to pay a small top-up for covering the extra ship fee incurred.
For this ( non-exhaustive ) list of countries, a minimal purchase of $ 199 is required for free ship. If the sum total is less than $ 199, a small top-up will be applied at checkout to cover the extra shipping fee incurred :
- French Polynesia
- South Africa
- El Salvador
- Costa Rica
Countries in the ( non-exhaustive ) following tilt are considered to be distant locations. therefore, a little top-up will be applied at checkout to cover the extra shipping fee incurred :
- New Zealand
- Custom Orders:
Each custom-made club has its own forecast ship tip, based on the nation and item weight. Please fill out our Custom Request Form and our team will provide you with a loose quote for your rate .
Who do you ship with?
We use FedEx, DHL and region specific door-to-door services .
If you have a preference, please let us know and we will try to ship with this messenger .
For Malaysia / Singapore addresses:
We use regional door-to-door services for these countries, which allows for faster ship time and lower costs .
For the rest of the world:
For most countries, we use DHL Worldwide Express or FedEx. The average transit time is 5-7 solve days .
How long does it take for my order to arrive?
From the date you place your club with us, it normally takes between 4-10 working days to receive your item in our warehouse from the Korean supplier. Please note that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order detail. then, the transit prison term listed above applies after we ship it from our warehouse .
How will I know when my order has been shipped?
vitamin a soon as our team have shipped your arrange, you will be sent a ratification electronic mail with a tracking number .
Can you ship to a Korean address?
We are ineffective to ship to a korean address, and can merely send orders to locations outside of South Korea .
Do you have a forwarding / address rental service?
We are ineffective to offer an address rental service. As a register export company, we can only ship items that we have purchased ourselves.
Can I combine orders?
We are able to combine orders, however we can not combine any more than two. Please electronic mail subscribe @ harum.io with both the order numbers that you would like shipped together .
I’m buying a fragile product. How will it be packaged?
Our team is particularly trained in preparing fragile items for external shipping. We keep the detail in its original packaging and add our own auspices as needed, to minimise the risk of price during transit .
I need to change my shipping address. How can I do this?
Please electronic mail support @ harum.io with your club number and fresh ship address, so that we can update your details on our organization .
It is cheaper to choose an unregistered shipping service. May I do so?
All of our shipping methods come with a tracking issue. We strive to provide customers with a better and safer serve, so we do not offer services that do not provide any chase numbers .
What is your return policy?
Harumio provides a Korea proxy service and therefore, all items sold are non-returnable and non-refundable .
What if my items are damaged upon arrival?
Please contact us at back @ harum.io and we will do our best to assist you .
Is there any warranty on my purchases?
If your token come with a guarantee, it must be claimed with the manufacturer. Please electronic mail documentation @ harum.io for aid with this. Please note that you may need to ship the product to Korea for repairs .
CUSTOM DUTIES & TAXES
Do I need to pay custom duties / taxes?
Some countries may have import taxes and it is the customer ‘s province to pay for these taxes ( where applicable ). unfortunately, we are unable to advise customers on how much these will be, so please ensure to consult your own area ’ s spell tax policy .
What if I reject or refuse to sign for the packages?
Customers will be charged an come for the original transportation plus returning fee if the packages are rejected for any argue, except in cases of customs duties and taxes due, in which casing we ca n’t offer any refund at all .
Can you declare my packages at a certain value / as a gift?
We are a registered clientele in Korea and we operate in accord to Korean export laws. We do not condone undervaluing/under-declaring the price of the items as that is illegal and will be regarded as smuggle by any countries. Likewise, we are not able to declare items as ‘gifts’ for the exclusive purpose of avoiding import taxes .
Are the books on your store in English or Korean?
All the books available on Harumio are in Korean, with no english speech translation, unless differently specified in the product description of that detail .
How do I know that I’m buying a genuine product?
All our items are 100% authentic and purchased directly from the official Korean suppliers. You can check out our Instagram ( @ harumiokorea ) to see stories from our team visit stores around Seoul and purchasing items for our customers .
Will an item be restocked?
unfortunately, as a proxy service we do not receive information from official suppliers on whether they will restock items in the future. however, we do ensure to update our shop whenever modern stock is released by a supplier. Follow us on our social media to stay update !
How do I know my Korean shoe size?
Your korean shoe size is your feet length in centimeters and there is no distinction between men and women for korean size. Our size chart is for reference only. For the most accurate measurement, you should measure your own feet in curium. Please note that we will not be able to accept returns, exchanges or to refund your order if the wrong size has been purchased .
Can you ship…?
Skincare/Perfumes/Cosmetics – We are able to ship these items, except products that contain alcohol. If you are uncertain of an detail ’ mho ingredients, please do include it on your Custom Request Form, and we will check it out for you !
- Masks – We can now export Masks from Korea .
furniture – Although it is possible to ship furniture, please be mindful that the transport costs will increase for these items.
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- Food – We can not ship any food products which are well spoiled or require storage at a broken temperature e.g. kernel, dairy .
I want to buy from a physical store. Do you have an offline service?
We are able to buy products from physical stores, including pop fly shops, in Seoul. Please fill out our Custom Request Form and provide details of the store and items you wish to purchase .