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frequently Asked Questions

Which areas can PhilPick serve?
We serve global to all countries !
How much is the shipping fee for my country?
After entering your savoir-faire at the final check stage, the embark price is mechanically calculated according to the number and weight of the items .
EX ) Singapore : SGD 7 for 300g / SGD 9.50 for 500~999g

How will I know when my order has been shipped?
PhilPick will send you an e-mail with the tracking code when the ordering is ready to be shipped from Korea. We try to help our buyers keep in path with the orders, so there is no concern about this problem .
I need to change my shipping address. How can I do this?
Please contact us via messenger on the PhilPick web site .
How long does delivery take?
For most countries, we use DHL Worldwide Express or FedEx, EMS The average transportation system time is 3-14 work days.

How long does it take for my order to arrive?
From the go steady you place your order with us, it normally takes between 2-5 working days to receive your token in our warehouse from the Korean supplier. Please note that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order detail. then, the transit time listed above applies after we ship it from our warehouse .
pitch time is normally between 5-19 working days from the time you place your order.

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What is PhilPick’s return and refund policy?
Please check out PhilPick Return and Refund Policy.

What if my items are damaged upon arrival?
  Please contact our supporting team and we will do our best to assist you.

What payment methods do you accept?
We support PayPal, all types of credit cards, and payment methods widely accepted in each nation for each area .
What currency can I pay in?
Depending on the country you are in, prices will be displayed in that area ‘s currentness. however, the concluding payment is in USD only .
Is it possible to cancel my order?
An order can only be canceled if the items have not been purchased from us so far. however, because PhilPick tries to fulfill our buyers needs asap, particularly for those hot items like SPAO x Hospital Playlist, PhilPick needs the cooperation from you, our prize buyers, besides. We hope that our buyers will take all the relevant considerations before purchasing.

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Are the listed items officially provided from the SPAO?
All our items are 100% authentic and purchased directly from the official SPAO in Korea. Will an item be restocked?
Because of the specifics of fast-fashion products which SPAO is aimed at, alone the hottest items can be restocked if there are a lot of requests from buyers. however, PhilPick will try to have our buyers up-to-date, so please follow our Facebook and Instagram at the links below, record and log in to receive the most update information.
Facebook : hypertext transfer protocol : //
Instagram : @ Philpick_shop

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How do I know which size is suitable for me?
We have included the associating size graph at the end of showcase images for each item. still, if there is any uncertainty or confusion, please contact our supporting team. We can help you out with more references.

Do I need to pay custom duties / taxes?
Some countries may have import taxes and it is the customer ‘s duty to pay for these taxes ( where applicable ). unfortunately, we are unable to advise customers on how a lot these will be, so please ensure to consult your own area ’ s spell tax policy .
What if I reject or refuse to sign for the packages?
Customers will be charged an total for the original transportation plus returning tip if the packages are rejected for any cause at all .

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Category : Make up