Customers who bought items from ShopSM at regular price can apply for return/exchange up to thirty ( 30 ) days from the date when the ordain is received, where sidereal day one is the receiving/collection date. meanwhile, items bought during sale events, at markdown price, or using Vouchers can apply for return/exchange up to seven ( 7 ) days from the date when the order is received/collected .
valid reasons for return and substitution include the following :
- product that is basically different in nature from the product specified in the web site ;
- Faulty, defective, or damaged product ;
- intersection that is not as advertised on the web site ;
- incorrectly item is delivered ; or
- change of size ( for fashion items ) .
Be certain that all items to be returned are still in their original packaging, with dispatch accessories and impound price tag .
Please note that return/exchange of suggest dress or items considered as generally hygienic in nature ( for example, underwear, socks, stockings, earrings, etc. ) will not be accepted at any of our branches for any reason. For consumable items, only sealed or unused can be requested for return/exchange .
All returns have to be initially processed through the ShopSM web site and completed in any of THE SM STORE branches nationally .
PROCESS
- footstep 1 :
Log in to ShopSM and voyage to My Account > My Orders. Identify the order phone number where item/s for return/exchange is associated .
- footprint 2 : Click My Returns under your My report. You will be asked to fill in your order number and electronic mail address .
- step 3 : choice from the drop-down menu the count of items you want to return .
- mistreat 4 : issue the cause for hark back from the drop-down menu. Add the description of the items to be returned, a well as your prefer branch to return the item/s to. Upload a issue up to 6 images to support your request .
- step 5 : choose refund to store credit .
- step 6 : choice which store you want to return your token. For now, you can return the detail to the nearest The SM Store .
- mistreat 7 : Please wait for a confirmation e-mail from ShopSM within 48 hours if your return request has been approved.
- step 8 : once approved, lead over to the designated The SM Store to return your item. Please don ’ triiodothyronine forget to bring the transaction acknowledge .
Selected item/s for exchange may be of the lapp or higher prize as the original token being returned. The price difference of item/s with higher value than the original token must be paid. Customer waives any surfeit sum if item chosen for exchange has lower value than the original item .
