POLICY
Customers who bought items from ShopSM at regular price can apply for return/exchange up to thirty ( 30 ) days from the date when the ordain is received, where sidereal day one is the receiving/collection date. meanwhile, items bought during sale events, at markdown price, or using Vouchers can apply for return/exchange up to seven ( 7 ) days from the date when the order is received/collected .
valid reasons for return and substitution include the following :

  • product that is basically different in nature from the product specified in the web site ;
  • Faulty, defective, or damaged product ;
  • intersection that is not as advertised on the web site ;
  • incorrectly item is delivered ; or
  • change of size ( for fashion items ) . 
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Be certain that all items to be returned are still in their original packaging, with dispatch accessories and impound price tag .
Please note that return/exchange of suggest dress or items considered as generally hygienic in nature ( for example, underwear, socks, stockings, earrings, etc. ) will not be accepted at any of our branches for any reason. For consumable items, only sealed or unused can be requested for return/exchange .
All returns have to be initially processed through the ShopSM web site and completed in any of THE SM STORE branches nationally .
PROCESS

Selected item/s for exchange may be of the lapp or higher prize as the original token being returned. The price difference of item/s with higher value than the original token must be paid. Customer waives any surfeit sum if item chosen for exchange has lower value than the original item .

reference : https://usakairali.com
Category : Hair

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