Customers who bought items from ShopSM at even price can apply for return/exchange astir to thirty ( 30 ) days from the date when the order is received, where sidereal day one is the receiving/collection date. meanwhile, items bought during sale events, at markdown price, or using Vouchers can apply for return/exchange up to seven ( 7 ) days from the date when the order is received/collected .
valid reasons for come back and exchange include the follow :
- merchandise that is basically different in nature from the product specified in the web site ;
- Faulty, defective, or damaged merchandise ;
- product that is not as advertised on the web site ;
- wrong token is delivered ; or
- change of size ( for manner items ) .
Be certain that all items to be returned are however in their original packaging, with complete accessories and attach price tag .
Please note that return/exchange of familiar apparel or items considered as generally hygienic in nature ( for example, underwear, socks, stockings, earrings, etc. ) will not be accepted at any of our branches for any reason. For consumable items, only sealed or unused can be requested for return/exchange .
All returns have to be initially processed through the ShopSM web site and completed in any of THE SM STORE branches nationally .
- step 1 :
Log in to ShopSM and navigate to My Account > My Orders. Identify the order number where item/s for return/exchange is associated .
- dance step 2 : Click My Returns under your My account. You will be asked to fill in your order number and e-mail address .
- step 3 : choice from the drop-down menu the number of items you want to return .
- step 4 : supply the reason for revert from the drop-down menu. Add the description of the items to be returned, ampere well as your choose arm to return the item/s to. Upload a number astir to 6 images to support your request .
- step 5 : choice refund to store recognition .
- step 6 : blue-ribbon which store you want to return your item. For now, you can return the item to the nearest The SM Store .
- step 7 : Please wait for a confirmation e-mail from ShopSM within 48 hours if your hark back request has been approved .
- tone 8 : once approved, head over to the designated The SM Store to return your item. Please wear ’ metric ton forget to bring the transaction acknowledge .
Selected item/s for substitution may be of the like or higher measure as the original item being returned. The price deviation of item/s with higher value than the original detail must be paid. Customer waives any excess amount if item chosen for exchange has lower value than the original token .