When accepting credit cards, you may encounter a number of hold, mistake, or refuse codes, including error code 19. An error code is both good and bad. While it keeps you as a merchant from processing a transaction you can not put through, it can frustrate customers and potentially cause you to lose a sale. consequently, it ’ s significant to know what an mistake code is and understand the meanings behind error code messages. Doing so will give you more leverage with your customers and result in better customer service and communications. Read on to find out what error code 19 means and how to resolve it for your customers .
someone tapping their credit card on a terminal that shows an error code 19

What is an Error Code?

In recognition circuit board processing, an error code represents a fail transaction. Realistically, some payments do not go through on the first base judge. If so, you need to know the reason for the failure. When requital can not go through, your credit card end will return one of many hold, error, or refuse codes. An mistake code is a number code that gives you the cause for a refuse card transaction. By checking the error code total, you can see the reason for the transaction error. Knowing this rationality will help you address the problem cursorily and efficiently .

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General reasons for error codes

An error code may pop up because the :

  • Credit card is not active
  • Customer reached their spending limit
  • Cardholder is behind on payments
  • Purchaser is not the owner of the card
  • Retailer input the data for the card incorrectly
  • Reader on the card is not working
  • Wrong credit card type for reader
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If you do come across any of these reasons, you need to know how to address each issue. For exemplar, if you suspect fraud, you should hold the card and not give it binding to the buyer. In most instances, you will need to ask the buyer to call their deposit or provide another batting order for payment. sometimes, human error is to blame and you need to resubmit the card details to correct the mistake.

What is Error Code 19?

Error Code 19 is one of the most coarse error codes in the payment process industry. When you see this code, it means you need to re-enter the data. You might call error code 19 a mystery code, as the credit card terminal is telling you it does not understand or know why the transaction has failed. so, if you ask, “ What does error code 19 mean ? ” the answer may vary .

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How to Clear Error Code 19

If you want to clear error code 19, first re-enter the credit card information. If the try does not work, you need to ask the customer to call their issuing bank or introduce you with another form of payment. Tell them you have not been given an demand rationality the transaction did not action. consequently, they must talk to the bank to find out why the card does not work .
Error codes happen. Understanding their meanings will make merchant process easier and lead to better customer relations .

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